Meet Our Staff

Management

  • Mike Alkier

    Mike Alkier

    President

    Mike Alkier

    Mike Alkier

    President

  • Rick Willms

    Rick Willms

    Chief Financial Officer

    519-579-4460 ext 285
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    Rick Willms

    Rick Willms

    Chief Financial Officer

  • Justin Nesbitt

    Justin Nesbitt

    General Manager

    519-579-4460 ext 233
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    Justin Nesbitt

    Justin Nesbitt

    General Manager

    Justin has been with our company since 2002 in the role of General Manager.  Outside the dealership Justin is a member of the Rotary Club of Kitchener Grand River, and race director for the Mudpuppy Chase charity running series.

Sales

  • David MacTavish

    David MacTavish

    Sales Representative

    (519)579-4460 ext 273
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    David MacTavish

    David MacTavish

    Sales Representative

  • Ali Zamani

    Ali Zamani

    Delivery Specialist

    519-579-4460 ext 268
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    Ali Zamani

    Ali Zamani

    Delivery Specialist

  • Ting Zhang

    Ting Zhang

    Sales Representatitve

    519-579-4460 ext 329
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    Ting Zhang

    Ting Zhang

    Sales Representatitve

  • Violet Castillo

    Violet Castillo

    Sales Administration

    519-579-4460 ext 306
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    Violet Castillo

    Violet Castillo

    Sales Administration

  • Stephanie Crook

    Stephanie Crook

    Sales Reception

    519-579-4460 ext 234
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    Stephanie Crook

    Stephanie Crook

    Sales Reception

  • Courtney Alderton

    Courtney Alderton

    Sales Reception

    519-579-4460 ext 221
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    Courtney Alderton

    Courtney Alderton

    Sales Reception

    Courtney started at Victoria Star Motors in September of 2016. Courtney answers the majority of the incoming calls to the dealership and will assist in getting you in touch with the correct department/person. She was quick to feel the family dynamic and eager to be a part of the team. Courtney’s favourite car is the S class series, because they are luxurious, fast and powerful. In her personal time, Courtney enjoys being with her dog, reading, cooking and spending time with her family, especially her nieces and nephews.

    #1 Tip: “Knowing who your service advisor is can help you get information on your vehicle faster.”

  • David Gulas

    David Gulas

    Vans & Commercial Sales

    519-579-4460 ext 323
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    David Gulas

    David Gulas

    Vans & Commercial Sales

  • Sean Thijssen

    Sean Thijssen

    Vans & Commercial Sales

    519-579-4460 ext 328
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    Sean Thijssen

    Sean Thijssen

    Vans & Commercial Sales

  • Brian Ayala

    Brian Ayala

    Sales Representative

    519-579-4460 ext 282
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    Brian Ayala

    Brian Ayala

    Sales Representative

  • Dylan Brewer

    Dylan Brewer

    Sales Representative

    519-579-4460 ext 262
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    Dylan Brewer

    Dylan Brewer

    Sales Representative

  • Peter Wassenberg

    Peter Wassenberg

    Sales Representative

    519-579-4460 ext 224
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    Peter Wassenberg

    Peter Wassenberg

    Sales Representative

  • James Colletti

    James Colletti

    Sales Representative

    519-579-4460 ext 269
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    James Colletti

    James Colletti

    Sales Representative

  • Uwe Jetter

    Uwe Jetter

    Sales Representative

    519-579-4460 ext 235
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    Uwe Jetter

    Uwe Jetter

    Sales Representative

  • Susan Bauman

    Susan Bauman

    Financial Services Manager

    519-579-4460 ext 240
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    Susan Bauman

    Susan Bauman

    Financial Services Manager

  • Iwona Gorecka

    Iwona Gorecka

    Financial Services Manager

    519-579-4460 ext 281
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    Iwona Gorecka

    Iwona Gorecka

    Financial Services Manager

  • Shawn Bowman

    Shawn Bowman

    Pre-Owned Sales Manager

    519-579-4460 ext 236
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    Shawn Bowman

    Shawn Bowman

    Pre-Owned Sales Manager

  • Brian Brewer

    Brian Brewer

    Sales Floor Manager

    519-579-4460 ext 232
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    Brian Brewer

    Brian Brewer

    Sales Floor Manager

  • Chris Fusco

    Chris Fusco

    Sales Manager

    519-579-4460 ext 237
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    Chris Fusco

    Chris Fusco

    Sales Manager

Service

  • Ian Lazenby

    Ian Lazenby

    Shuttle Driver

    Ian Lazenby

    Ian Lazenby

    Shuttle Driver

  • Ron Schertzer

    Ron Schertzer

    Shuttle Driver

    Ron Schertzer

    Ron Schertzer

    Shuttle Driver

  • Bob Bruce

    Bob Bruce

    Shuttle Driver

    Bob Bruce

    Bob Bruce

    Shuttle Driver

  • Trisha Grieve

    Trisha Grieve

    Internal Service Advisor

    (519)579-4460
    Email Me More Info
    Trisha Grieve

    Trisha Grieve

    Internal Service Advisor

    Trisha has been with Victoria Star motors since August 2009, originally as a dispatch coordinator and now as an internal Service Advisor.  She is responsible for preparing all new and pre-owned vehicles for sale as well as overseeing the wash bay department which washes each service vehicle before being returned to the customer and perform details if requested.  In her spare time Trisha enjoys spending time with her family, watching cooking shows and helping out with air cadets.

    Tip: “The people who work here feel more like a family then a work environment, customers should expect to feel welcome in our relaxed atmosphere rather than a client in a cold dealership.”

  • Jelena Markovic

    Jelena Markovic

    Warranty Administrator

    (519)579-4460
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    Jelena Markovic

    Jelena Markovic

    Warranty Administrator

    Jelena started with Victoria Star Motors in October 2012 as the Service Receptionist.  After gaining experience and getting to know our processes she moved into the Warranty Administrator position, where she is responsible for processing warranty claims and ensuring that technicians are paid for the work done.  Jelena enjoys travelling, spending time with her family, and practicing Yoga when she is away from the office.

    Tip: “Our Service staff members are happy to answer any questions you have, big or small.”

  • Nina Sran

    Nina Sran

    Warranty Administrator

    (519)579-4460
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    Nina Sran

    Nina Sran

    Warranty Administrator

  • Tasha Hudder

    Tasha Hudder

    Service Advisor

    (519)579-4460 ext. 322
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    Tasha Hudder

    Tasha Hudder

    Service Advisor

  • Cynthia Neufeld

    Cynthia Neufeld

    Service Porter

    519-579-4757
    Cynthia Neufeld

    Cynthia Neufeld

    Service Porter

  • Karen Hicks

    Karen Hicks

    Service Reception

    519-579-4460 ext 286
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    Karen Hicks

    Karen Hicks

    Service Reception

    Karen has been with Victoria Star Motors since August 2016 as the Service Coordinator.  She is responsible for facilitating the customer experience by booking in customers, greeting them when they arrive, booking rental vehicles, preparing for the next day’s appointments, and saying farewell to  customers at check out.    She takes care of the small details so that the Service Advisors can focus on getting the customer’s repairs done faster.

    #1 Tip: “Keep your scheduled service appointments yearly to be proactive in preventing unexpected problems and repairs.  You can even book your appointment online!”

  • Rick Davis

    Rick Davis

    Express Service Advisor

    (519) 579-4460 ext. 296
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    Rick Davis

    Rick Davis

    Express Service Advisor

    Rick has been working with Victoria Star Motors as a Night Service Advisor since September 2014.  His main task is to ensure that the customer leaves here happy because of his exceptional customer service.  Rick enjoys working with Victoria Star Motors because of the wonderful management and laid back work environment.  In his spare time Rick enjoys fishing, travelling, biking, and walking his dogs.

    #1 Tip: “Make sure to follow your regular maintenance schedule it will prevent problems.  Also, book appointments in advance which will help the appointment go smoothly.”

  • Kathy Clarke

    Kathy Clarke

    Service Advisor

    (519) 579-4460 ext225
    Email Me More Info
    Kathy Clarke

    Kathy Clarke

    Service Advisor

    Kathy has been with Victoria Star Motors as a Service Advisor since July 2005.  Since then she has taken courses both here and in Germany that have allowed her to specialize in AMG vehicles, an elite machine.  Kathy enjoys working with Victoria Star Motors because she can work with a highly respected and technical brand, as well as the Alkier Group which has a reputation within the industry as one of the best, an opinion that Kathy can agree with.  In her spare time Kathy enjoys spending time with her family, travelling, and increasing her knowledge of Mercedes vehicles.

    #1 Tip: “Let us know in advance of any special requirements you may have such as loaners or a valet.  This helps us to stay organized and get your vehicle back to you as soon as possible.”

  • Harold Darling

    Harold Darling

    Service Advisor MB Vans

    (519) 579-4460 ext 226
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    Harold Darling

    Harold Darling

    Service Advisor MB Vans

    Harold started working with Victoria Star Motors in 1998 as a Service Advisor and in 2014 made the transition to a Sprinter Service Advisor.  He ensures that commercial trucks get back on the road as quickly as possible at all times.  Harold enjoys working with Victoria Star Motors because everyone within the dealership works as a team and because of the quality clientele he interacts with.  He is able to constantly improve his performance because of training offered by Mercedes Benz on the product and Operating Systems.  In his spare time he enjoys watching football and spending time at the lake with his family.

    #1 Tip: “There is no such thing as a silly question; always give your Service Advisor as much information as possible.”

  • Dave Shantz

    Dave Shantz

    Service Advisor

    (519) 579-4460 ext 288
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    Dave Shantz

    Dave Shantz

    Service Advisor

    Dave joined Victoria Star Motors in November 2015 as a Service Advisor, his role is to look after customers and their vehicle, ensure the proper service is performed at the proper time, and act as a liaison between the technician and the customer.  In his spare time he enjoys boating, snowmobiling, and spending time in the outdoors.  His favourite Mercedes vehicle is the GTS, our high performance vehicle.

    #1 Tip: “Always install snow tires, it’s a matter of personal and public safety.”

  • Andrew Byrne

    Andrew Byrne

    Service Advisor

    (519) 579-4460 ext 280
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    Andrew Byrne

    Andrew Byrne

    Service Advisor

    Andrew joined Victoria Star Motors as a Service Advisor in November 2011 where his main functions are to act as a liaison between the client and the technician, continually update the customer on the status of their vehicle and be “the guy” that takes care of a customer’s vehicle as if it were his own.  Andrew enjoys working with Victoria Star Motors because he truly believes that we have a great product, environment, and team.  In his spare time Andrew enjoys spending time with his family and reading.

    #1 Tip: “Perform your regular maintenance, an ounce of prevention is worth a pound of cure.”

  • Kellie Walsh

    Kellie Walsh

    Service Reception

    (5190 579-4460 ext 254
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    Kellie Walsh

    Kellie Walsh

    Service Reception

  • Tom Medlicott

    Tom Medlicott

    Service Manager

    (519) 579-4460 ext230
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    Tom Medlicott

    Tom Medlicott

    Service Manager

    Tom started his career with Victoria Star Motors as a Technician in 1988, became Shop Foreman in 2005, and Service Manager in 2016.  As Service Manager he is responsible for the day to day operations of the Service Department which includes; managing Service Advisors, managing the customer experience, going on test drives, and answering customer inquiries.  He enjoys working with Victoria Star Motors because even though it is a larger dealership it still feels like a family.  In his spare time Tom enjoys riding his motorcycle, golfing and spending time with his family.

    #1 Tip: “Stick to the manufacturer’s recommended service intervals.”

  • Wolfgang Koehler

    Wolfgang Koehler

    Fixed Operations Manager

    (519) 579-4460 ext 241
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    Wolfgang Koehler

    Wolfgang Koehler

    Fixed Operations Manager

    Wolfgang has been with Victoria Star Motors since May 2007.  In his current position as Fixed Operations Manager he is responsible for overseeing the entire after sales department.  His duties can vary from day to day whether it is streamlining processes, fostering employee development or building a unified after sales team; he ensures that the entire service process runs smoothly.  Wolfgang enjoys working with Victoria Star Motors because of the amazing staff he has cultivated.  In his spare time Wolfgang enjoys spending time with his family, reading, and traveling.

    #1 Tip: “Follow your maintenance schedule.  It prevents major issues from arising unexpectedly”

Parts

  • Arnel Dindic

    Arnel Dindic

    Parts Advisor

    (519)579-4460 ext. 267
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    Arnel Dindic

    Arnel Dindic

    Parts Advisor

  • Josh Moyer

    Josh Moyer

    Parts Advisor

    (519)579-4460 ext. 239
    Email Me
    Josh Moyer

    Josh Moyer

    Parts Advisor

  • Robert Copat

    Robert Copat

    Parts Advisor

    (519) 579-4460 ext 228
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    Robert Copat

    Robert Copat

    Parts Advisor

    Robert started as a parts advisor with Victoria Star Motors in October 2014.  He enjoys his work because of the people he works with and the friendly atmosphere they create.  He has been a lifelong fan of Mercedes-Benz, his favourite being the AMG GT two-seater.   For Robert the most important part of his job is to make sure the customer feels confident that they are ordering the right product.

    #1 Tip: “If possible supply your VIN number with every call, and keep a record of the services done in your vehicle for easy access.”

  • Bradley Crowther

    Bradley Crowther

    Parts Advisor

    (519) 579-4460 ext 309
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    Bradley Crowther

    Bradley Crowther

    Parts Advisor

    Bradley started working as a Parts Advisor in May 2015, in his role he is responsible for ensuring that the correct parts are ready for the technicians when they need them, completing over the phone orders, and maintaining the stock of parts.  He enjoys working with Victoria Star Motors because of the welcoming environment and the large amount of people that he can interact with on a daily basis.  His favourite Mercedes is the GTS because of its’ sleek body lines and advanced technology.

    #1 Tip: “Have your VIN ready, it helps us narrow down the applicable parts”

  • Jason Hicks

    Jason Hicks

    Parts Manager

    (519) 579-4460 ext 229
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    Jason Hicks

    Jason Hicks

    Parts Manager

    Jason was promoted to Parts Manager in December 2006 after working as a Parts Advisor for one year.  In his role he maintains inventory so that the right parts are here at the right time allowing customer’s vehicles to be repaired in a timely manner.  Jason has had a lifelong affinity for Mercedes-Benz vehicles, growing up surrounded by them and resulting in a passion for our product. His favourite Mercedes is the timeless SL because its beauty crosses generations.

    #1 Tip: Have a tire rotation approximately every 10 000km, it prolongs the life of the tire.

Accounting

  • Cathy Baxter

    Cathy Baxter

    Accounting - Receivables & Payables

    519-579-4460 ext 283
    Email Me
    Cathy Baxter

    Cathy Baxter

    Accounting - Receivables & Payables

  • Kerri Bell

    Kerri Bell

    Sr. Accountant

    519-579-4460 ext 274
    Email Me
    Kerri Bell

    Kerri Bell

    Sr. Accountant

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(519) 579-4460

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125 Centennial Road • Kitchener, ON N2B 3E9

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Today's Hours:

Open Today Sales: 9am-8pm

Open Today Parts: 8am-5pm

Victoria Star Motors Inc.

125 Centennial Road Kitchener, ON
Phone: (519) 579-4460 http://maps.google.com/?q=125%20Centennial%20Road%2C%20Kitchener%2C%20ON%20N2B%203E9

Parts

Phone: (519) 576-6190

Sales

Phone: (519) 579-4460

Service

Phone: (519) 579-4757

43.4749704 -80.4301049
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Victoria Star Motors Inc.
Victoria Star Motors Inc.
125 Centennial Road
Kitchener, ON, N2B 3E9 CA
(519) 579-4460
https://www.mercedes-benz-victoriastar.ca/wp-content/themes/DealerInspireDealerTheme/images/logo.png
Victoria Star Motors Inc. 43.4749704, -80.4301049.